MonzoPosted 1d ago
Senior Strategy and Operations Manager
Cardiff
Primary technologies, domain competencies, and required qualifications
Verified specifications, primary responsibilities, and qualifications
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍London / Distributed (UK) | 💰 £86,100 - £101,300 (depending on experience) ➕ incentive awards tied to your performance | Benefits | Hear from the team
We’re looking for a strategic, commercially minded, and data-driven Senior Strategy and Operations Manager, who will be an individual contributor and help shape the future of Payments at Monzo. You’ll play a critical role in supporting the GM of Payments and the leadership team to define, measure, and drive our strategy - balancing long-term vision with the realities of day-to-day delivery.
This is a high-ownership, high-impact role, ideal for someone who thrives on solving complex problems, is fuelled by strategic thinking, and enjoys using data to bring clarity to ambiguity. You’ll move seamlessly between blue-sky thinking and tactical execution - one day modelling the impact of a new product bet, the next helping optimise how we run the collective.
You’ll bring a birds-eye view across Payments’s portfolio - ensuring our goals, investments, and initiatives line up coherently with each other and with Monzo’s broader mission. And you’ll be the connective tissue that keeps us operating effectively: tracking performance, surfacing insights, and making sure we’re focused on what really matters.
🔑 You’ll play a key role by…
🤩 We’d love to hear from you if you have...
🙌 What’s in it for you
💰 £86,100 - £101,300 (depending on experience) + incentive awards tied to your performance
📍 We're open to distributed working within the UK, with the expectation of working from the London office on occasional basis.
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
📚 £1,000 learning budget each year to use on books, training courses and conferences.
🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
➕ Plus lots more! Read our full list of benefits.
Our average process takes around 3–4 weeks, but we will always work around your availability.
We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.#LI-NZ1 #LI-Remote
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
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