Working student customer success (alternatively mandatory internship)

As a working student in Customer Success, you help our customers get real value out of Userlane in two ways. Half the job is supporting the Customer Value Managers who own our accounts: onboarding, operations, reporting, and the automations that let a small team serve a large customer base. The other half is building the content customers actually use, the in-app guidance and success materials that turn a complicated workflow into a few clear steps.

You will work inside customer environments, write for people who have no time and no interest in software projects, and then check the usage data to see whether what you built worked. When it did not, you rebuild it.

• Support the Customer Value Managers in their day-to-day work, from onboarding new customers to maintaining existing relationships and the administrative work behind both.

• Build in-app guidance inside customer systems: step-by-step flows, announcements when something changes, and checks that catch a data gap before a form is submitted. Keep it working as those systems change.

• Turn customer workflows and process documentation into short, accurate guidance and into success materials: guides, templates, presentations, demos, and videos. Use AI for the first draft, then edit it to the standard an end user needs.

• Support our Solution Experts on service delivery during implementations and customer system changes.

• Contribute to Customer Success Operations, including automations and one-to-many programs.

• Report on adoption: which content gets used, where users still get stuck, and what to build next.